How can we help?

We're here to make parenting easier, and that includes shopping with us. Here's how delivery and returns work, plus the questions parents ask us most.

Delivery

We deliver to addresses across the United Kingdom. Delivery is free on orders over £30; below that, the delivery cost is shown at checkout before you pay.

Orders are dispatched from our partner warehouses and usually arrive within 7–12 working days. You'll receive an email with tracking details as soon as your order is on its way.

If you order several items, they may arrive in separate parcels.

Returns & refunds

You can return any item within 30 days of delivery for a full refund of the item price. Items should be unused and in their original packaging.

To start a return, reply to your order confirmation email with your order number and the items you'd like to send back. We'll reply with the return address and next steps.

If an item arrives damaged or faulty, tell us within 14 days and include a photo. We'll send a replacement or refund you in full, including delivery.

Refunds go back to your original payment method within 5–10 working days of us receiving the return.

Frequently asked questions

How do I track my order?
Your dispatch email includes a tracking link. Tracking can take 2–3 days to show updates after dispatch.
Can I change or cancel my order?
Reply to your order confirmation email as soon as possible. If your order hasn't been dispatched yet, we'll change or cancel it for you.
Can I add a gift message?
Yes. Open your basket and use "Add a note" before you check out. We'll pass it on with your order.
Which payment methods do you accept?
The payment options available are shown at checkout. All payments are processed securely; we never see or store your card details.
Do you have promo codes?
When we run an offer, you can enter the code in your basket under "Promo code".

Toy safety

Every product page lists the recommended age. Please always follow the age guidance and warnings on the product and its packaging.

Toys marked "Not suitable for children under 3" contain small parts. Always supervise young children during play, and keep packaging and batteries out of reach.